Support
FAQs
A simple place to find what you need before or after placing your WYA order.
FAQs at a glance
Need help with an order, size, delivery, or care question?
Start here. If you still need help, please contact us. If your question is about an order, email orders@whoeveryouare.ca and include your order number if you have one.
What does WYA mean?
WYA stands for Whoever You Are. We create clean everyday tees with meaningful messages on the back, made to spread kindness, motivation, humour, and positivity in real life.
Why is the message on the back?
The front stays clean and easy to wear. The message on the back is for someone behind you, beside you, or passing by. It is a simple way to say something positive without saying a word.
Where do you ship?
We currently ship across Canada. You can read more on our Shipping page.
How long does delivery take?
Most Canadian orders arrive in approximately 6 to 10 business days after your order is placed. This estimate includes both production time and shipping time.
Do you offer free shipping?
Yes. Free shipping is available on Canadian orders over C$149 after discounts and before taxes.
What sizes do you offer?
Our tees are available in sizes S to 2XL. Please check the size guide before ordering.
What colours are available?
All WYA tees are available in black, white, and gray. We keep the colour range classic, modern, and premium instead of overly colourful.
How should I wash my tee?
Wash inside out in cold water. Tumble dry low or hang dry. Do not iron directly on the print. Avoid bleach to help protect the design.
Can I return or exchange my order?
Because each WYA tee is made after purchase, we do not accept returns or exchanges for size, colour, change of mind, personal preference, or buyer’s remorse.
If your item arrives damaged, defective, or different from what you ordered, please email orders@whoeveryouare.ca within 7 days of delivery with your order number and clear photos.
You can read the full details on our Returns & Exchanges page.
What if my item arrives damaged or defective?
If your item arrives damaged, defective, or has a manufacturing issue, please email orders@whoeveryouare.ca within 7 days of delivery.
Please include your order number, the email used to place the order, a short description of the issue, clear photos showing the damage or defect, and a photo of the full item.
For stains, marks, damage, or visible defects, the item must be unworn, unwashed, and unused when the issue is reported.
What if I received the wrong item?
If you received the wrong item, colour, size, or design, please email orders@whoeveryouare.ca within 7 days of delivery.
Please include your order number, the email used to place the order, a photo of what you received, and a photo of the packing slip if available.
Can I change or cancel my order?
Please email orders@whoeveryouare.ca as soon as possible. If your order has not started fulfillment yet, we will do our best to help.
Once an order has started fulfillment, changes or cancellations may not be possible.
How can I contact WYA?
For general questions, you can reach us through our Contact page.
For order issues, damaged items, wrong items, or exchange review requests, please email orders@whoeveryouare.ca and include your order number if you have one.
