Privacy Policy

Whoever You Are operates this store and website, including related information, content, features, tools, products, and services. In this Privacy Policy, “WYA,” “we,” “us,” and “our” refer to Whoever You Are.

Our store is powered by Shopify, which helps us provide our online store, checkout, payment processing, order management, and related services.

By using our website, contacting us, subscribing to emails, or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you interact with our website, we may collect or process the following types of personal information:

• Contact details, such as your name, email address, billing address, shipping address, and phone number if provided.
• Order and transaction information, such as products viewed, added to cart, purchased, returned, exchanged, cancelled, or reviewed for support.
• Payment related information needed to process purchases. Payment information is handled through Shopify and payment providers.
• Messages you send to us through our Contact page or by email.
• Photos or attachments you send to us when reporting a damaged, defective, incorrect, or order related issue.
• Marketing preferences, such as whether you subscribed to or unsubscribed from our email list.
• Device and usage information, such as browser type, IP address, device information, pages visited, and how you interact with our website.

We may collect personal information in the following ways:

• Directly from you when you place an order, contact us, subscribe to emails, submit a form, email us, or otherwise provide information.
• Automatically when you visit or use our website, including through cookies and similar technologies.
• From service providers that help us operate our store, process payments, fulfill orders, ship products, provide analytics, or support marketing.

We use personal information to operate our store and provide a better customer experience, including to:

• Process payments and fulfill orders.
• Arrange production, shipping, delivery, and order updates.
• Provide customer support and respond to questions.
• Review order issues, damaged items, defective items, wrong items, returns, or exchange requests.
• Send order confirmations, shipping updates, and other transaction related messages.
• Send marketing emails if you choose to subscribe.
• Improve our website, products, customer experience, and marketing.
• Help prevent fraud, protect our store, and comply with legal obligations.

By providing personal information to us, you consent to us collecting, using, and sharing it for the purposes described in this Privacy Policy, unless otherwise permitted or required by law.

You can choose not to provide certain information, but this may prevent us from processing your order, responding to your request, or providing certain services.

If you subscribe to marketing emails, you can unsubscribe at any time using the unsubscribe link in our emails.

Even if you unsubscribe from marketing emails, we may still send non marketing messages related to orders, customer service, account activity, policy updates, or legal requirements.

We may share personal information with trusted service providers when needed to operate the business and provide our services, including:

• Shopify, which powers our online store.
• Payment providers that process transactions.
• Fulfillment and shipping partners that help produce and deliver orders.
• Email, customer support, analytics, and marketing tools if used.
• Legal, regulatory, or law enforcement authorities when required by law.

These third parties may process personal information according to their own privacy policies and applicable laws.

Our store is hosted by Shopify. Information you submit to our store may be transmitted to and processed by Shopify and related service providers to help provide our online store, checkout, payment processing, order management, shipping, fraud prevention, analytics, and related services.

Shopify and its service providers may process information in Canada, the United States, or other locations where they operate.

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand site activity, improve the shopping experience, support analytics, and help with marketing.

You can manage cookie settings through your browser. Some website features may not work properly if cookies are disabled.

If you subscribe to our email list, we may send you updates about new drops, offers, and WYA news.

You can unsubscribe at any time using the unsubscribe link in our emails.

Even if you unsubscribe from marketing emails, we may still send non marketing messages related to orders, customer service, or legal updates.

We take reasonable steps to protect personal information, but no method of transmission or storage is completely secure.

We keep personal information only as long as reasonably needed to provide our services, manage orders, respond to customer support requests, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Photos or attachments sent for order issue reviews may be kept as part of the related customer support or order record.

Depending on where you live, you may have rights related to your personal information, including the right to access, correct, delete, or request information about how your personal information is used.

You may also have the right to withdraw consent for certain uses of your personal information, subject to legal or business requirements.

To make a privacy request, email us at hello@whoeveryouare.ca. We may need to verify your identity before responding to your request.

We rely on you to provide accurate and current information when placing an order, contacting us, or subscribing to emails.

If your information changes or you believe the information we have is incorrect, please contact us so we can review and update it where appropriate.

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.

Our website may include links to third party websites or platforms. We are not responsible for the privacy practices, content, or policies of third party websites. Please review their privacy policies before providing personal information.

Personal information may be transferred, stored, or processed outside of the province, territory, state, or country where you live. Privacy laws in those locations may differ from the laws where you live.

We may update this Privacy Policy from time to time to reflect changes to our practices, services, website, or legal requirements.

When we update this policy, we will update the “Last updated” date above. Your continued use of our website after the updated policy is posted means you acknowledge the updated policy.

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can email us at hello@whoeveryouare.ca or contact us through our Contact page.

For order issues, damaged items, wrong items, or return and exchange review requests, please email orders@whoeveryouare.ca.

We do not offer phone support at this time.