Returns & Exchanges

We review return or exchange requests for items that arrive damaged, defective, or different from what was ordered.

This may include a visible print issue, damage to the garment, a sewing defect, a noticeable stain or mark on arrival, or receiving the wrong item, colour, size, or design.

For stains, marks, damage, or visible defects, the issue must be reported within 7 days of delivery and before the item has been worn, washed, or used.

All requests are reviewed based on the order details, photos provided, and the condition of the item.

Please email orders@whoeveryouare.ca within 7 days of delivery.

To help us review your request quickly, please include:

1. Your order number
2. The email address used to place the order
3. A short description of the issue
4. Clear photos showing the issue
5. A photo of the full item you received
6. Photos of the packaging if available
7. If you received the wrong item, please include a photo of the packing slip if available

For stains, marks, damage, or visible defects, the item must be unworn, unwashed, and unused when the issue is reported.

Once we receive your email and photos, we will review the issue and confirm the next steps.

If your item arrives damaged, defective, or has a manufacturing issue, please email orders@whoeveryouare.ca within 7 days of delivery.

Please include your order number, the email used to place the order, a short description of the issue, clear photos showing the damage or defect, and a photo of the full item.

For stains, marks, damage, or visible defects, we can only review issues that appear to have been present when the item arrived. The item must be unworn, unwashed, and unused when the issue is reported.

After reviewing the details, we will let you know if the item qualifies and how we can help make it right.

If you received the wrong item, colour, size, or design, please email orders@whoeveryouare.ca within 7 days of delivery.

Please include your order number, the email used to place the order, a photo of what you received, and a photo of the packing slip if available.

We will compare the details with your order and confirm the next steps after reviewing your request.

Because WYA tees are made after purchase, we cannot offer size exchanges if the size ordered was the size received.

Please check the size guide before placing your order. If you are unsure between sizes, we recommend reviewing the measurements carefully before checkout.

If you received a different size than what you ordered, please email orders@whoeveryouare.ca within 7 days of delivery with your order number and clear photos so we can review it.

We do not accept returns or exchanges for change of mind, buyer’s remorse, personal preference, or no longer wanting the item after the order has been placed.

Each tee is made after purchase, so please review your selected size, colour, design, and shipping details carefully before checkout.

If you need to cancel or change your order, please email orders@whoeveryouare.ca as soon as possible.

If your order has not started fulfillment yet, we will do our best to help.

Once an order has started fulfillment, changes or cancellations may not be possible.

Please email orders@whoeveryouare.ca and include your order number if you have one.